Why the pandemic’s effect on the cloud is more than a technology shift

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The COVID-19 pandemic has led to a technological leap forward beyond anything we’ve seen in decades. But now that we’ve made that leap, is there going back? And do we have the right technology for businesses to meet new demands?

According to Pew Research, about two years into the pandemic, about 60% of American workers who say their work can be done primarily from home (59%) are working from home. Our research revealed that digital experiences such as online gaming, streaming, and telehealth increased dramatically during the early days of the pandemic. And now technologies and experiences like cloud gaming that have spread during the pandemic are exploding.

However, as digital transformation has accelerated rapidly over the past two years, it has also brought to the fore a new set of challenges, behaviors and mindset shifts. With this, leaders must identify and mitigate these risks and challenges as we move into the new normal.

If you haven’t had your digital makeover, you’re already late

Today, new consumer and business expectations are propelling change as more and more people get used to “doing things digitally”. Deloitte found that nearly 77% of CEOs said this pandemic had accelerated their digital transformation plans.

Organizations that embraced digitization before the pandemic found it easier to shift their operations than those that lagged in areas such as cloud, AI, microservices, and DevOps.

The pandemic has made it necessary to strengthen cybersecurity and data privacy measures, including identity and access management (IAM), to ensure that the right resources are accessed by the right people for the right reasons, from anywhere and anytime.

With this, it is important to note that there is no going back to the approaches we may have taken before the pandemic. We’ve reached a sink-or-swim moment, and those who haven’t had their digital makeovers yet are at risk.

Going digital is more than just a change in technology

As the pandemic has accelerated the course of the digital journey, business leaders must overcome various obstacles to effectively digitize different processes and operations. It’s not just about the technology side in areas like remote working, hybrid approaches to legacy and cloud-based networks and accelerating innovation, but also about the human side of business. .

One of the significant challenges that many leaders face is the need to formulate an effective enterprise-wide digital transformation strategy with clearly defined priorities, focus, and resources. They must also ensure that the design is in line with the objectives of the technology teams.

Another area of ​​concern during the digitization process is work culture barriers. Leaders face employee unwillingness to change, especially as process automation, digitization of supply chain networks, adoption of machine learning, data analytics, and more. , may result in role changes or eliminations.

Instead, companies need to focus on retraining and upskilling initiatives to ensure employees can keep pace with technology’s upward trajectory. Our research found this to be a critical factor as companies face the big quit, with two-thirds of full-time workers saying they would quit their job due to lack of training and of development.

So where do we go from here?

Undoubtedly, organizations need to quickly embrace digitization as a business imperative to ensure they can keep pace with the new demands made possible by the pandemic. They can do this by establishing comprehensive digital transformation strategies, identifying opportunities and barriers, and constantly innovating to reach a broader consumer base across multiple digital channels.

However, developing and retraining employees to match these strategies is an area that cannot be overlooked. If technology is the tool, talent is the means to use it effectively.

Photo credit: inxti/Shutterstock

Samit Banerjee is President of Managed Services and Cloud Strategy Execution, Amdocs.

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