After 22 years at the helm, Michelle Dickens, CEO of Tenant Profile Network (TPN) Credit Bureau, has decided to step down from her role, citing personal reasons, the company announced on Wednesday.
Dickens, who co-founded the company when he was 24, will remain a shareholder in the company, however.
Facing poor payment behavior from tenants was the motivating factor behind Dickens’ idea to start the business.
As a young property manager, she wanted to track tenant behavior and build a network allowing landlords and real estate agents to share rent payment trends with each other.
“From the start, Dickens has been committed to transforming tenant behavior into intelligent data for the benefit of landlords, investors and real estate agents – as well as tenants themselves – to elevate the industry as a whole,” TPN says in a statement.
Today, TPN has a database that includes residential and commercial sectors and has become a comprehensive authority on tenant behavior in the country.
TPN notes that its data is used by “all major commercial banks, 70% of REITs and listed industry bodies in South Africa” and even the South African Reserve Bank (Sarb).
“The company currently has more than 19,000 customers in the residential, commercial, commercial and education sectors,” explains TPN.
“In 22 years, the company has revolutionized the real estate sector with the introduction of several innovative solutions such as the creation of the rent payment profile, a world first.
In addition to creating its Rent Payment Profile Database, TPN also introduced its Residential Rental Pack product – which includes specialized rental agreements as well as inspection forms, resolutions, warrants – as well as a payment behavior product for private and public schools that tracks parents’ payment behavior.
“About 1,000 schools partner with TPN to reward paid parents with positive updates on their credit profiles,” TPN explains.
“These awards have motivated a change in consumer behavior, encouraging parents and guardians to pay tuition on time, which, in turn, has enabled schools to keep teachers employed and their doors open during the pandemic. .”
The company’s board of directors said that despite his departure, Dickens will remain a part of the company’s DNA.
“Expressing regret for her departure, the board said they were grateful for her service and fully supported her during this time,” TPN added.